Common questions

You may be able to use cameras you already own. Send us the make and model so we can check compatibility.

It may need extra setup. RinVis needs to reach the camera. We can help you check the connection requirements.

Once the camera is connected, mark the shelf or bin you want to check. Depending on what's being read there will be some calibration or configuration once the area is isolated.

Yes. Upload a picture to set up an area and see a reading.

Currently all processes are readings on a schedule you set to meet your needs. Let us know if you have a custom request for analytics which requires video.

Every five minutes, hourly, every six hours, daily or weekly, within the hours you choose.

It's a count of the visible area which has product or is bare. It's not a count of product but is suited for areas where products are not well organized or of the same size and shape. Try it on the bin level page.

You can correct readings. The correction stays with that reading and future readings will be improved based on your input.

Readings are kept. Pictures are not: a full picture is deleted within 90 days, and the reading taken from it still says what was on the shelf after the picture behind it has gone.

RinVis reports the problem and can alert you that the view needs attention.

By email, and in the alert inbox when you sign in. One email when an incident opens and one when the area recovers. The email carries the area, the rule and whether it broke or cleared, never a picture.

An alert opens after repeated checks confirm a problem. It stays open until the area recovers, without a new email for every reading.

Yes. Stores can receive alert emails at their own mailbox without signing in.

Yes. Choose days and hours in the store’s time zone. Existing alerts stay open until the problem clears.

No. Apply rules to a company, district, group or store. New stores inherit the rules for their location, and individual areas can have extra rules.

Pricing is per camera, per month, based on what you check and how often. Contact us for a quote.

No. Stores, users and rules are included.

They are pixelated before the picture is written anywhere. Every stored picture, every camera, with no setting that turns it off. No face recognition and no person tracking, ever, and no question asked of RinVis may be about a person. A person standing in front of a marked area is a reading that was skipped, not a reading about them.

A full picture is deleted within 90 days of being taken, a connection test within 7. A calibration, marking or correction is kept longer to improve the service and readings.

Only a signed-in person whose access reaches the store it came from. There is no address that opens a picture, so there is nothing to forward, leak or guess, and no email ever carries one.

Yes. Every store, camera, reading, rule and alert belongs to one company and is reachable only through it. Access reaches down the org chart and never across: somebody granted a district sees that district and nothing beside it, and an administrator cannot hand out more than they hold.

With a passkey or a security key as well as a password, on every account.

Yes. Who changed a rule, a camera or a marked area, and when, is kept alongside what it was before. Camera passwords are encrypted at rest, stored so they can be used and not so they can be read.

Possibly. Tell us what you want to check. We will assess whether it fits RinVis and our usage limits. Custom requests.

Please reach out to us with any other questions you may have. Contact us here.